Present: Allyson Gonzales (proxy for Larisa Reznik),
Michael Jurczak, Dan Kimerling, Bridget Madden, Jillian Mislinski,
Monica Mercado, Fran Spaltro,
Judi Nadler, Meghan Hammond, Jim Vaughan, Sem Sutter, John Kimbrough, Andrea Twiss-Brooks.
(presented by Andrea Twiss-Brooks, Co-Director of the Science Libraries and chair of the Library's LibQUAL+ team)
The Library is asking students (and faculty and staff) to complete the LibQUAL+ survey, a web-based instrument that measures perceived levels of service quality in the Library. The survey asks users to rank the Library in three dimensions -- minimum level of service, perceived level of service, and desired level of service -- for several different service areas. There are also some supplemental questions and a free-response section. The survey is administrated through the Association of Research Libraries (ARL) and Texas A&M University, who collect the data and provide it to the Library. The Library is providing 30 $25 Bookstore gift cards (distributed through a random drawing of email addresses submitted by those who completed surveys) as incentives.
Although not all LibQUAL questions are fully relevant to the Library, participating in LibQUAL+ provides useful comparative data against other libraries (over 500 libraries use LibQUAL+) and longitudinal data (we also participated in LibQUAL+ in 2004). After the 2004 survey, the Library created a "we're listening" web page that documented changes the Library had undertaken as a result of LibQUAL+ data.
LSRG members suggested having Susan Art or other deans of students send out LibQUAL+ emails -- students pay attention to communications from the DoS office. It'd also be good to better publicize the 2004 page.
Use of the all-night study space has declined substantially since the move to Crerar. ORCSA and the Library have been exploring ways to better publicize the space and make it more attractive.
Meghan reported that ORCSA would like to open up the Crerar coffee shop in the lower level by mid-quarter. It would be an extension of Ex Libris, with evening hours (4PM - Midnight or such - one student suggested slightly later hours so as not to overlap with the Bookstore). LSRG suggestions:
ORCSA is also thinking about other possible publicity events later in the quarter.
One LSRG member asked if our peer institutions have 24-hour spaces. Many libraries do have a 24-hour space of some sort (for example, Wash U. has a café within the library that is open 24 hours Monday -Friday, and Penn's Van Heldt Library's lower level is 24 hours during the week. Likewise, Columbia's first floor is open 24 hours Monday-Friday).
Other Crerar issues:
Could we have 2 all-night study spaces: one in Crerar, and one in the Reg? Could humanities and social sciences grad students have similar access to the Reg that BSD/PSD/Prtizker grad students enjoy at Crerar? (I.e., all floors.) There seems to be more than one type of need for an all-night study space. [UPDATE: There is a new all-night study space research group, composed of students and University staff, to look more comprehensively into this problem.]
"It's too noisy" is one of the most frequent complaints about
Regenstein. Patrons have complained of cell phone use in
inappropriate areas, of people talking too loudly, etc. Do the
complaints represent a real problem? If so, what can be done to
alleviate the noise problem?
Most LSRG members agreed that the Reg is indeed too noisy. The demise of the A-Level may be one cause behind this: the A-Level used to be the "social" floor, but now patrons who want to work socially have fanned out to all areas of the Reg. Another cause is the construction work: not only is the work noisy, but the talking of the construction workers gives implicit encouragement for others to do the same.
"Shushing" one's neighbors is but a temporary fix: people quiet down when you ask them to be silent, but then the noise resumes. It would be nice, said some members, to have a way to restrict or block cellphone use from occuring outside designated areas (like the first floor).
One patron suggested an "ultra-quiet" floor. UCLA's Law Library and other libraries have student security guards that regularly circulate through the library, asking people to be quiet, confiscating food, and placing "gotcha" stickers on unattended laptops.
We'll revist the noise topic after the construction projects finish.