IPO Assistant and Locker Inspector

The University of Chicago Library

Requisition Number: 085791

Departmental Title: IPO Assistant and Locker Inspector (part-time)
Department: Library Privileges
Classification: C9
Work Schedule: 29.5 hours/week, 1:30 pm to 7 pm Monday through Thursday, Saturday 9 am to 5 pm and other shifts as assigned

GENERAL SUMMARY:

Under general direction and following departmental guidelines, performs a broad range of task to include making Chicago Cards; issuing day passes; setting CNet IDs; selling CTA passes; inspecting and monitoring lockers for violations of Library rental policies; and overseeing the locker rental database. Performs duties of Library Assistant and Library Clerk positions. Performs work in accordance with ITS & Library standards and procedures.

ESSENTIAL FUNCTIONS:

As Identification and Privileges Office Assistant:

10% Makes Chicago Cards for all authorized members of the University community and recognized affiliates. Ensures that correct information is printed and/or encoded on cards.
10% Creates Library access and borrowing records in the Library's integrated system and access control database. Makes library cards for qualified users.
7% Issues library day passes and workstation credentials to eligible visitors and to members of the University community who come to Regenstein without their valid access card. Issues guest wireless network credentials (GNetID) to eligible visitors.
10% Assists patrons with resetting CNetID passwords; provides low-level technical assistance; and/or directs people to the proper place to resolve eligibility or status issues regarding access to University's networked resources. Provides in-person assistance to eligible persons in creating, claiming and managing their CNetID and associated password(s).
4% Rents locking shelves within the Regenstein to University-affiliated users and assists with the inspection of lockers for uncharged materials.
3% Creates International Student ID cards and takes passport photographs.
3% Sells CTA transit cards, passes and card packs.
7% Collects monies as appropriate for Chicago cards, library privileges, locker rentals, passport photos, transit cards, library fines, etc. Assists in tallying and processing the daily deposits to the Bursar’s Office and accounting for any discrepancies in daily receipts.
3% Fills in for entry control staff as required, monitoring the entry control gates, and assisting readers as needed as they enter or exit the Regenstein.
3% Resolves questions relating to the entry control database.
3% Uses the Registrar’s automated system to verify students’ enrollment status, look up contact information or place/remove Library restrictions.
4% Analyzes/troubleshoots problems relating to library privileges, the Chicago Card, and/or CNetID account information with individual customers and/or departmental contacts.

As Faculty Study and Locker Inspector:

18% Inspects lockers and faculty studies for uncharged library materials or violations of Library rental policies. Records details of lockers or studies found to be in violation of Library policies. Leaves notices regarding inspection and locker violations in inspected lockers and studies.
5% Oversees electronic notifications for locker renewals, locker policy violations, and courtesy notices through the use of Access database queries, mail merge templates, and an email client.
5% Updates and maintains locker database to ensure that locker records are accurate, consistent and up to date. Troubleshoots and fixes data issues with the locker database.
3% Serves as primary resource to resolve problems with lockers and notifies building facilities staff when lockers require repair and follows up with users when lockers are repaired.
2% Changes locker combinations and prepares lockers for subsequent renters

QUALIFICATIONS:

• Previous library experience or an equivalent combination of position-related experience and education (required)

• Ability to interact and communicate with clarity, tact, and courtesy with patrons, Library staff and others (required)

• Ability to work with confidential information and records with discretion (required)

• Working knowledge of word processing, spreadsheet, and database software with an ability to use or learn a range of position-related applications, including library systems (required)

• Ability to recognize, assess, and troubleshoot or refer customer problems related to their Chicago Cards, email access, and CNet privileges (required)

• Significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced retail, library or similar environment (required)

• Ability to read and interpret documents and instructions pertaining to enforceable policies and procedures (required)

• Ability to articulate policies to users, to enforce these policies, to make appropriate exceptions when allowed, and to refer problems to supervisor when necessary (required)

• Attention to detail and the ability to perform multiple tasks accurately and simultaneously (required)

• Ability to respond quickly to potentially volatile security situations (required)

• Ability to maintain a regular schedule with willingness to work additional or flexible hours to provide coverage for other employees (required)

• Reliability, punctuality, and the ability to work independently (required)

• Significant experience in cash-handling and balancing a daily cash drawer strongly preferred

• Working knowledge of the University of Chicago a plus

MENTAL DEMANDS:

At times, working while office is very busy or denying access to guests not eligible to use collections.

PHYSICAL DEMANDS:

Some light carrying and moving, use of the computer, mobility to physically inspect lockers.

The University of Chicago is an Affirmative Action/Equal Opportunity Employer.

To apply for this position, submit a profile and resume to https://jobopportunities.uchicago.edu/

Resumes sent via mail, fax or email will not be considered.

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IPO Assistant and Locker Inspector