Interlibrary Loan Borrowing Assistant
THE UNIVERSITY OF CHICAGO LIBRARY
Title: Library Assistant I/ Interlibrary Loan Borrowing Assistant
Division/Department: Access Services/ Document Delivery / ILL Borrowing
Work Schedule: 37.5 hours per week; Monday - Friday, between 8:30am - 5:00pm
This position is covered by the Collective Bargaining Agreement.
Under the direct supervision of the Head of Interlibrary Loan (ILL) Borrowing, performs a variety of tasks to prepare ILL materials arriving for use by customers, responds to Borrow Direct email communication about overdue, recalled, and invoiced materials, assists with ILL Borrowing citation verification and orders standard requests using ILLiad, WorldCat Resource Sharing, and DOCLINE, prepares returned items for shipping, and creates digital scans of paper copies received from lending libraries. Performs work in accordance with Library standards and procedures.
- Processes loans received by verifying correct items have been received noting condition, applying book bands, sorting and shelving received items, and notifying customers of borrowed materials arriving. 30%
- Responds to Borrow Direct email communication regarding overdue, recalled, and invoiced materials. Checks the status of these materials in Horizon and Relais, places recalls in Horizon for recalled materials, and brings the material status and invoices to the attention of the Head of ILL Borrowing. 15%
- Processes standard ILL borrowing requests through ILLiad by performing citation verification of ILL titles using standard bibliographic sources, identifying lending libraries, and submitting borrowing requests to those libraries through OCLC WorldCat Resource Sharing and DOCLINE. 20%
- Prepares returned and overdue items for shipping by retrieving returned and overdue ILL loans from Circulation, updating the records to returned in ILLiad, sorting and shelving items in regards to how they will be returned either by ILDS, U.S. mail or FedEx. 20%
- Provides backup assistance for ILL Shipping by preparing outgoing shipments, opening mail, sorting packages, and delivering materials to appropriate designations. 5%
- Determines suitability of photocopies arriving in paper format for transition to scanned format, creates digital scans, and post scans to the web for delivery to ILL customers. 5%
- Performs other duties as assigned . 5%
- Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications;
- Related library experience, or an equivalent combination of position-related education and experience required.
- Working knowledge of library processes and procedures required.
- Working knowledge of Internet and Windows applications, including MS Excel and MS Word required.
- Previous customer service experience required.
- Strong attention to detail required.
- Excellent analytical and problem-solving skills required.
- Ability to manage time, meet deadlines, and organize work priorities independently within a fast paced environment required.
- Flexibility and adaptability to changes required.
- Reliability, punctuality, and ability to maintain a regular schedule required.
- Ability to communicate clearly and concisely verbally and in writing, including excellent accuracy and attention to detail in written communications required.
- Knowledge of library's bibliographic, circulation, and OCLC systems preferred.
- Ability to sit for long periods required
- Ability to visually focus on a computer monitor for long periods required.
- Ability to lift, carry, push, and pull up to 30 pounds required.
- Ability to reach required.
The University of Chicago is an Affirmative Action/Equal Opportunity Employer.
To apply for this position submit your profile and resume to
Resumes sent via mail, fax or email will not be considered.
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