THE UNIVERSITY OF CHICAGO LIBRARY
Requisition Number: 092915
Title: Circulation Services Supervisor
Division: User Services
Department: Regenstein Circulation
Work Schedule: 21 hours/week; Academic Quarters 2013-2014 Schedule: Sunday 5pm to 1:00am Monday; Friday 4:30pm to 11:00pm; Saturday 3:00pm to 11:00pm. Covers all circulation shifts as assigned. Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences of other supervisors. The expectation is that planned time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks and summer quarter.
RESPONSIBILITIES:Oversees the lending of materials from Regenstein Bookstacks and Regenstein Reserve. Responsible for answering patron questions relating to Access Services and serving as a resource for other questions relating to other Library services. During evenings/weekends, oversees Entry/Exit staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Library.
Customer Service and Interpretation of Library Policies to Patrons:
Answers inquiries concerning overdue books, recalls, reserve problems, and fines both in person and those received via Knowledge Tracker.
Listens to patrons with special problems or complaints and attempts to resolve these problems as appropriate.
Interprets Library policies to patrons and refers patrons' concerns to the Head of Circulation Services when appropriate.
Responsible for the collection of fines and fees while on duty and the balancing of cash collected during scheduled hours.
Troubleshoots Canon multifunctional devices.
Supervising, Coaching, and Documenting:
Interviews, hires, trains, supervises, and assists with scheduling student counter attendants (approximately 22 part-time student employees).
Distributes work to and monitors work done by student counter attendants.
Coaches and directs student counter attendants in maintaining Circulation policies and procedures and standards of service.
Documents and updates Circulation procedures.
Supervisor in Charge of Building Security and Emergency Response:
During evenings/weekends, acts as the supervisor in charge of the Regenstein Library and oversees building security.
Acts as a resource person for other campus libraries.
Enforces policies for maintaining a scholarly environment in the Library.
Provides initial response to emergencies.
Assists patrons in contacting University Police.
Handles general inquires relating to building and security while on duty.
Entry/ Exit Desk Responsibilities:
Oversees Entry/Exit staff during evenings/weekends and insures timely coverage of their meals/breaks.
Resolves problems and appeals from users on Entry/Exit questions.
Reports issues to the Head of the ID and Privileges Office.
Oversees the application of rules and procedures for Library entrance during evenings/weekends.
Working With Other Circulation Supervisors:
Works closely with the Head of Circulation Services and other Circulation Services supervisors to ensure consistent services whenever Circulation is open.
Assists in formally documenting and reviewing the performance of student counter attendants.
Other Duties As Assigned
Bachelor's degree required. Experience working with library specific systems required. A minimum of one year of work experience in a library or equivalent environment required. Previous experience directing or supervising the work of others required.
Significant customer service experience in a fast-paced library, retail or similar environment required.
Ability to exercise good judgment consistent with Library policies and procedures and service standards required. Ability to train, coach and direct student counter attendants in Library policies and procedures required. Ability to manage and maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty and others required. Ability to identify and solve problems required. Good organizational skills required. Ability to manage time and multiple tasks in a fast paced environment required.
Reliably able to work independently during evenings/weekends as the sole supervisor in a large academic library required. Knowledge and experience using computer applications such as MS Office, email, and Internet required. Strong oral and written communication skills required. Ability to exercise good judgment consistent with Library procedures required. Ability to handle difficult situations with courtesy, tact, discretion and patience required.
Physical Demands: Ability to push/pull loaded book trucks required.