THE UNIVERSITY OF CHICAGO LIBRARY
Requisition Number: 088302
Title: Evening Circulation Services Assistant
Department: Regenstein Circulation
Work Schedule: 37.5 hours/week; Schedule during Academic Year: Sunday-Thursday 4:30p.m.-1 a.m.; Schedule will vary during the Interim; Position works 9 months per year and is eligible for TSS payments.
This position is covered by the Collective Bargaining Agreement.
Under the direction of the full-time Circulation Services Supervisor, the Library Asst II/Circulation Services Assistant is responsible for all manner of patron interactions related to Circulation and Reserve. This position will handle a variety of problems, appeals, special requests and other concerns of patrons relating to their library account and items charged out to them. Performs all routine Reserve and Circulation functions and should have a general understanding of Stacks Maintenance and other related Library functions in order to answer questions and solve problems. May provide backup supervision of counter attendants in the absence of the Circulation Supervisor. In addition, this position will provide general directions and information to patrons about the Library and University campus as necessary. Performs opening/closing routines as needed.
This position covers all circulation shifts as assigned. Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences. The expectation is that time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks.
Scheduling Notes: This is a 9-month (September - June) with TSS payments during the summer. During the Academic year, the schedule is Sunday-Thursday from 4:30p.m.-1 a.m. The schedule will change during interim breaks..
Performs all routine Circulation functions, including claims and recalls. Processes fine appeals and appeals for items claimed returned, referring questions and problems to the appropriate supervisor or staff member. Provides assistance to counter attendants in locating material (i.e. holds, ILL loans, reserve material, etc.). Assists patrons with questions about their library account (i.e. fines, blocks, restrictions, etc.) Directs and oversees the work of student Counter attendants. Prepares money to be changed into small bills at the Bursar's office. Oversees the Circulation Desk in the absence of the Supervisor. Provides routine counter duties as available and as needed. Accepts fine and fee payments. Uses discretion to reduce or waive fines within guidelines established by the Head of Circulation Services. Answers inquiries concerning overdue books, recalls, reserve problems, and fines both in person and those received via Knowledge Tracker. Works with the Privileges Office to resolve questions regarding patron accounts and borrowing privileges. Explains circulation policies and procedures to patrons and refers patrons' concerns to a circulation supervisor when appropriate. Uses Microsoft Access for Circulation/Reserve processes. Directs student counter attendants in Circulation/Reserve collection maintenance. Documents and updates circulation procedures. (45%)
Receives incoming reserve lists and materials, ensuring completeness of citation and contact information. Performs all routine Reserve Processing functions. Explains Reserve procedures and policies to faculty, teaching assistants, and students as appropriate. Answers and/or refers questions from faculty, TA's, and students regarding reserve lists and/or materials. Troubleshoots a variety of questions and concerns regarding Reserve issues. Coordinates with Reserves staff and the Bookstacks staff to organize pulling those items which are no longer on reserve. (35%)
Provides general information to patrons regarding library services, library policies and procedures hours, office locations, etc., particularly all Access Services functions. Provides general directions and locations of university buildings and services. Acts as a liaison with other Circulation units in other campus libraries. Assists patrons in using the Online Catalog to view Reserve materials, their borrower information, circulation records, renewals and other Access services features online. Provides PIN information to patrons in person and via e-mail request. Troubleshoots Canon multi-functional devices. Staffs Entry/Exit control desk to provide coverage for staff during meals/breaks. Maintains Regenstein Circulation public and StaffWeb pages as required. Provides feedback for annual performance reviews of student counter attendants. May assist with Library committee work. Other duties as assigned. (20%)
Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team;
Previous library experience or an equivalent combination of position related education and experience required; significant customer service experience in a fast-paced library, retail or similar environment required; experience working with library-specific systems required; ability to manage time and multiple tasks in a fast paced environment required; ability to explain and uphold library policy consistently required; ability to maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty and others required; excellent problem-solving skills required; work proficiency with computer applications such as MS Office, email, and use of the Internet required; strong oral and written communication skills required; ability to work independently without constant supervision required; ability to prioritize a task and complete work fully and in a timely manner required; ability to act consistently and in accordance with Library policies and procedures required; strong customer service orientation required; ability to handle difficult situations with courtesy, tact, discretion and patience required; ability to identify and solve problems required; good organizational skills required.
Ability to move and lift up to 50 lbs. and push loaded book trucks, ability to handle large and oversized volumes; frequent use of computer. Ability to sit or stand for long periods; ability to shelve and retrieve materials; position requires lifting, carrying, pushing, pulling, and reaching.
The University of Chicago is an Affirmative Action/Equal Opportunity Employer.
To apply for this position, submit a profile and resume to https://jobopportunities.uchicago.edu