Searches and Claims Assistant

THE UNIVERSITY OF CHICAGO LIBRARY

Requisition Number: 094826
Title: Library Assistant I/Searches & Claims Assistant
Division:
User Services
Department: Stacks Management
Department:
Book Stacks
Classification: C-07
Work Schedule:
Monday - Friday, 8:30am - 5:00pm, 37.5hrs/wk.
Reports to: Head of Stacks, Regenstein Library

This position is covered by the Collective Bargaining Agreement.

 

General Summary:

Under the supervision of the Head, oversees daily operation of search and claims service. Receives and processes search requests and claims. Receives and routes fine and claim appeals to the proper appeals supervisors. Under the supervision of the Head, directs workflow and trains 1 FT clerical assistant. Searches for items not found by Searches Assistant in Bookstacks and all relevant areas. Using library's ILS and a range of other software programs, including MS Access, gathers and analyzes data about missing books to aid in the search process. Maintains and interprets records and statistics on searches and claims using MS Excel. Coordinates with other departments and locations to aid in search process and routes found items to appropriate departments. Determines responsibility for claimed items not found in the standard claims period and bills as appropriate. Performs initial Processing of lost & found books and routes as appropriate. Identifies record problems, and creates, updates, and maintains item records as necessary. Under the direction of the Lead, trains student shelving assistants in routine customer service and search procedures. Assists Lead and other FTE clerical staff in developing departmental procedures designed to reduce check-in and shelving errors that impact searches and claims. Performs other duties as assigned.

Essential Functions:

60% Daily Operation: Receives and processes search requests and items on claim. Receives and routes fine and claim appeals to the proper appeals supervisors. Using library's ILS and a range of other software programs, including the ARES reserves system and MS Access, gathers and analyzes data about missing books to aid in the search process. Interprets bibliographic and item records to extract information relevant to locating missing books. Performs MS Access queries against library's ILS to extract information relevant to locating missing books. Directs workflow of 1 PTE clerical searches assistant. Searches for items not found by Searches Assistant in Bookstacks and all relevant areas. Reviews patron records and determines responsibility for claimed items not found in the standard claims period and bills as appropriate. Provides input to Head with regard to claim appeals.

25% Patron Service & Communication: Provides prompt and exceptional service to patrons in need of assistance, including immediate searching assistance when requested. Communicates with other Library departments to locate items, provides service, and resolves problems with tact and courtesy. Generates monthly Missing Item Reports for bibliographers and other staff, using MS Access. Notifies patrons as to status of searches and claims. Responds to requests and questions from patrons and staff by email or Knowledge Tracker and in person. Under the direction of the Lead, trains student shelving assistants in routine customer service and search procedures.

15% Quality control: Creates, updates, and maintains item records as necessary. Identifies problems with serials/monographic holdings and item information and corrects or refers to appropriate staff for correction. Investigates and routes problem pieces with item record problems. Maintains and interprets records and statistics on searches and claims using MS Excel. Assists Head in coordinating search projects across Library locations. Provides input and recommendations to Lead related to improving efficiency, accuracy and service. Assists Lead in the development and implementation of new departmental procedures designed to reduce check-in and shelving errors that impact searches and claims.

Qualifications:

Mental Demands:

Physical Demands:

 

The University of Chicago is an Affirmative Action/Equal Opportunity Employer.

To apply for this position submit your profile and resume and to

http://jobopportunities.uchicago.edu/applicants/Central?quickFind=189259
Resumes sent via mail, fax or email will not be considered.

 

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