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We're listening

The University of Chicago Library strategic planning process used your responses to the LibQUAL+™ 2004 Survey. We were one of over two hundred institutions that participated in the LibQUAL+™ survey, a standardized survey developed by the Association of Research Libraries (ARL) to gauge user's perceptions, preferences, and expectations of library services. The survey results have informed the Library's strategic planning process and have led to many service and collection improvements. The following are specific actions the Library has taken or planned in response to concerns raised by the survey participants.

The Library needs more print, media, and online resources and better ways to find out about the resources.

The Library needs to improve and add more access, productivity, and discovery tools for both on- and off-campus research.

The Library needs to be more dependable in handling users' service problems.

The Library needs to improve its physical facilities.