LibQUAL+ comments 2007: Bibliographer/reference

Bibliographer/reference - neg

GENERAL
1. In four years I never understood what questions would be pertinent to ask a reference librarian, and so considered help they could provide among my means for obtaining the necessary resources. Also, I never heard a word from a professor concerning the people who actually work at the library and the relevance of the information they (reference librarians or otherwise) could provide. Partly for this reason, I never trusted a librarian to answer questions about resources in my field.
2. I have not seen only once in my entire years in the college a librarian helping anyone.I don't know what to ask them and what they do to help me.
3. Two of the reference librarians are excellent, absolutely amazingly helpful and patient and friendly. Others vary and some are downright clueless about how to find things, what approaches to suggest for research, really anything.
4. More readily accessible information about services, etc. would be helpful. (i.e. I don't know if reference librarians could help me distinguish reliable sources in my field of study, etc.).
5. I would also like to know whether or not our ask-a-librarian service is a service that uses a consortia of libraries or whether it is local U of C librarians, since that would affect how often I might use it.
6. I come in the evening and there is never anyone at the main info. table in the center.
7. i kept going to the reg and being told to go to crear, but when i was there in the evenings, there didn't seem to be reference personnel available;
8. The reference staff, formerly (~10 years ago) exceptionally able, has a very strong (and very bad) tendency nowadays to want to use only electronic resources. Internet is good, but sometimes, especially in classics, print is still much better.
9. Most of my unsatisfied responses about employee willingness to help and knowledge were tainted by my experiences with one librarian. I had 2 bad experiences with the same person at the reference desk (who was never able to help me). Other than that one person, most people I have delt with have been very nice and have gone out of their way to be helpful.
10. You need people who are better aware of the needs in my field and more budget to purchase resources.
11. The librarians usually have a rough idea, but are not experts on all field, thus, for example, cannot usually help me with very precise questions on historical material.
12. Although the librarians themselves are friendly and helpful, the training sessions I have attended with them have been completely out of touch with student needs.
SPECIFIC SUBJECTS/LIBRARIES
13. Librarians at Crerar are much more friendly and helpful than librarians at the Reg, as a general rule. I look forward to asking librarians questions at Crerar, but dread doing so (and avoid doing so) at the Reg.
14. Also, I'd like a little more explanation about the Ask a Law Librarian events that are scheduled in the law school Briefs during various lunch periods. I've never taken advantage of one of these, but it's because I have no idea what they are for or why they are happening.
15. I truly think that the personnel at the library needs to be more caring for and interested in faculty research. I often feel that the idea of the dignity of service is absent from some staff members (too much aloofness among some). A new librarian for the Humanites has just been hired and she should make her best effort to open lines of communication with faculty members, especially with those whose fields of study are underrepresented in the collection. Perhaps a visit to the departments related to fields under her purview may be helpful, so she can become acquianted with the research we are doing at Chicago and with our needs.
16. It would be more helpful if the people at the circular desk were more familiar with and could help me more with interlibrary loans.
17. French has been without a true bibliographer for a year now. Students have not been updated on the search or who has been hired for the position. While the stand-in bibliographer is rather helpful, we feel adrift.
18. You have excellent business reference librarians - they are extremely knowledgeable and very helpful - a great resource. Institutionally though there seems to be very limited coordination with the business school.
19. I truly think that the personnel at the library needs to be more caring for and interested in faculty research. I often feel that the idea of the dignity of service is absent from some staff members (too much aloofness among some). A new librarian for the Humanites has just been hired and she should make her best effort to open lines of communication with faculty members, especially with those whose fields of study are underrepresented in the collection. Perhaps a visit to the departments related to fields under her purview may be helpful, so she can become acquianted with the research we are doing at Chicago and with our needs.
20. Overall the books available from the Regenstein library are excellent. However, the accessibility is not always good, and there are times when the help desk is unoccupied.
21. How can you expect to provide services to patrons when there are no reference librarians on floors other than one? I don't think access services realizes the number of students not finding help who simply give up when they can't find anyone. How about a help phone or two in the stacks?
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Bibliographers/reference - pos

GENERAL
1. I am always impressed by the knowledge, patience, and generosity of the Research Desk staff as well as other full-time library employees
2. I find that the reference desk is very helpful. Each time I have asked them for help, I am surprised at how nice they are. Also, they are very prompt in responding to emails as well. Thanks so much!
3. I find the research librarians to be extremely courteous and helpful on a one-to-one basis;
4. Librarians are helpful when I think to ask for their help.
5. Many thanks to the collections librarians for keeping up with the monograph and seriels literature and for working towards getting so many resources available on-line.
6. Any time I have told a librarian about something that I thought didn't work efficiently, it has changed within 6 months. I think that's pretty remarkable for something as complex and unwieldy as a library operation.
7. Librarians are very pleasant and extremely helpful.
8. Reference librarians tend to be very helpful and nice, student employees much less so.
9. but I have always found the librarians very nice and helpful.
10. Ask a librarian is useful.
11. and the reference desk librarians are really helpful.
12. and the reference department staff is excellent.
13. Employees at reference desk are tremendous.
14. Reference librarians are generally pretty helpful.
15. Reference staff are great.
16. Although the librarians themselves are friendly and helpful, the training sessions I have attended with them have been completely out of touch with student needs.
17. The librarians I've talked to are great
18. Two of the reference librarians are excellent, absolutely amazingly helpful and patient and friendly.
19. Occasionally the jounal materials I require are not available electronically or in the lharary/ The librarions will generally help me to get this by interlibraray loans if I need this.
20. Desk staff at Crerar and Reg very helpful and pleasant.
21. I had 2 bad experiences with the same person at the reference desk (who was never able to help me). Other than that one person, most people I have delt with have been very nice and have gone out of their way to be helpful.
SPECIFIC LIBRARIANS/ LIBRARIES
22. On the bright side, I find the library staff always courteous and extremely knowledgeable -- I want to single out Paul Belloni, who has helped me above and beyond the call of duty with problems concerning OVID. However, whenever I have needed to speak with a librarian, I have been thrilled with the level of knowledge, attention and interest they have shown in my questions.
23. You have excellent business reference librarians - they are extremely knowledgeable and very helpful - a great resource. Institutionally though there seems to be very limited coordination with the business school.
24. the excellent service I consistently receive from librarians at the information desk on the 1st floor of the Regenstein (in person or on the phone - I use both),
25. Beth Bidlack has done an excellent job of communicating with the Div School, especially her willingness to offer orientation and informational programs for individual classes or groups.
26. Beth Bidlack does an awesome job of informing the divinity school of new resources, programs, and training sessions. Thanks Beth!
27. Rebecca, my class librarian, sends several e-mails a year and I've always thought of her as a resource I can use. Her level is communication is sufficent and she doesn't go overboard trying to help; she's perfect.
28. However, I think that the class librarians do a great job.
29. They are very helpful. Especially the Second Year librarian. Keep up the good work!
30. Frank Conoway is great.
31. All services, especially the Humanities Bibliographers, are generally very good
32. The research librarian for Classics is very helpful and friendly.
33. I gave the best ratings for staff and this is mainly because of Sem Suter; he has proven extremely helpful countless times!
34. the staff dedicated to Slavic, East European, and Eurasian resources (my main interests) are especially wonderful.
35. South Asian Librarian James Nye is incredibly helpful, and so is his assistant Cassie Adcock. South Asia collection is amazing.
36. I have always found William Alspaugh in the East Asian Library and Lyonette Louis Jacques in the Law library to be very kind, knowledgable and helpful.
37. I am truly indebted to Mr. Okuizumi and the staff responsible for the Japanese language materials- I am always surprised by the breadth and depth of the Japanese language print materials. Numerous trips to Japan have been avoided by the availability or reprint Japanese educational journals from late Meiji-Taisho-early Showa eras.
38. the staff dedicated to Slavic, East European, and Eurasian resources (my main interests) are especially wonderful.
39. The high professionalism of the entire staff under the superb leadership of Judith Wright is not equalled at any other school I've ever visited. They do more with fewer resources than any of their peer institutions and remain the benchmark by which every other law library can be judged.
40. I have been very happy with the DA research librarians' expertise, willingness to help, and thoroughness in following up on my questions.
41. The librarians at D'Angelo are great. They are always helpful and very courteous.
42. Andrea Twiss-Brooks (sp?) provides excellent library resource support for my work in the chemistry program. Her training sessions for new chemistry search programs has been extremely helpful to me.
43. Andrea Twiss Brooks does a great job helping the Chem department find what they need.
44. Deb Werner has been very helpful in the Crerar Library.
45. Librarians at Crerar are much more friendly and helpful than librarians at the Reg, as a general rule. I look forward to asking librarians questions at Crerar, but dread doing so (and avoid doing so) at the Reg.
46. Reference desk staff is always very helpful at Crerar
47. Also, once in Crerar, the electronic resources gateway wasn't functioning (i.e., the website was down and I couldn't search journal articles). A library employee (looked like a graduate student, maybe), spent 10 minutes with me teaching me how to search for those same journal articles using the web and then utilizing the library's IP address to link into them via their respective journal webpages. This was very helpful and it showed me another way to access the same information, a way that is much easier when I'm just searching through pubmed or a similar database. The time that person spent with me was VERY appreciated and really contributed to my positive opinion of the library system.
48. I find everyone I come across curtious and helpful. But I know more about Mrs. Modschiedler at Crerar and the taff in DML lab. I cannot praise them enough. They are extremely helpful and nice to deal with.
49. Crerar librarians have been extremely helpful in teaching me how to use citation programs and navigating medical literature, often going well out of their way- what a wonderful experience.
50. I am a support person for the residents and faculty in anesthesia. Whenever I have had difficulty locating aterials, the librarians--with one exception--have been extremely supportive.
51. SSA's library is always in good order. The librarians are very helpful; always available; and friendly.
52. Eckhart people are wonderful, as is the Music area.

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