Not Checked Out, Not on Shelf

If, at the Location shown in the Catalog, you cannot find an item with a Status of "Not checked out", here are some suggestions to help you locate it. If you are still unsuccessful, you may submit an online search request by returning to the Catalog record and clicking the "Not on shelf?" link for the item at that Location. Library staff will then search for it and let you know whether it was found or not.

Confirm the Status	If this is a multipart title, click on the "Show circulation status" link to determine the Status of the volume or part that you need. If the item's Status is "Recently returned," check the reshelving carts in the area. Items on these carts are arranged in call number order.
Confirm the Location	Each library has distinct shelving areas which are identified under Location, e.g., "Regenstein, Bookstacks", "Crerar, Biomedical Journals, Floor 1", etc. Click on Location to view either a floor plan of the area or the call number guide. See all floorplans.
Confirm that you are looking on the right shelf	All shelves are marked with labels showing the call number range. Most call numbers sort alphabetically, then numerically, e.g.: P327.J54 comes before PS327.E48 See the call number guide for complete details. A call number with a lower case f or xf prefix indicates that the item is oversized. These items are shelved in their own call number sequence on special shelves. Consult the call number guides and maps to determine the shelving location.
Look in the general area where the item should be shelved	Sometimes items are mis-shelved. Check to the left and right of where you think the item should be. If an item should be near either end of a shelf, look on the shelf above or below as well.
Check the reshelving carts/shelves in the area	Do this especially if the Catalog shows the Status as "Recently returned." Items on reshelving carts are arranged in call number order.
I've done all of the above and I need it right away	Go to the nearest reference or circulation desk to seek advice--these desks are typically near the main entrance. Library staff are happy to assist you in locating material.
If you still can't find it, fill out a search request form--click the "Not on shelf?" link in the Catalog record	You should receive a response within 1-5 business days (Monday-Friday). If Library staff find the item, the notice will tell you where you can pick it up and how long it will be held for you. If the item is not found, the notice will suggest you acquire it through interlibrary loan. If you do not receive a response within 5 business days, inquire at the circulation desk of the library where the item should be or email Search Services.

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