Using our site
- Have you received your login and password from the University of Chicago Interlibrary Loan Lending office? If not, please contact us at email@example.com to get your account set up prior to using the Lending website.
- Go to the University of Chicago ILL website, then select the "Lending Information" option from those listed at the bottom of the screen.
- Select "ILL Request" from the option bar at the bottom of the screen. This will take you directly to the ILLiad Lending Website. You may wish to bookmark the Lending Logon page for convenience in accessing ILLiad.
- Enter your login ID and password. If you have any problem accessing the system, please contact the ILL Lending office.
- At this point you see the Lending Main Menu with a number of different options available:
- General Functions
- Frequently Asked Questions: A series of questions/answers to help you more fully utilize the system.
- Update Address Information: Make changes to the address information we have on file for your institution.
- Change Password: Change the password associated with your institution's ILLiad account.
- Place a Request
- Note: All mandatory fields are indicated with a "(required)" annotation on the forms. If you do not know the answer, please place "unknown" in that field.
- Request a Photocopy - Opens a form with which you may submit your request for a photocopy.
- Request a Book - Opens a form with which you may place your request for a loan.
- Review Request
- Note: Only requests which have been submitted through the ILLiad Lending web interface can be accessed.
- View/Modify Outstanding Requests - View/edit outstanding requests, including detailed request information and statuses.
- View Shipped Items - View items which have been checked out, along with due dates and a method to renew your loan.
- View Request History - View your institution's request history.
- View/Resubmit Cancelled Requests
- View items which have been cancelled by you or the Interlibrary Loan office. You may resubmit these items with additional or updated citation information.
How is the Interlibrary Loan Request System better than traditional ILL systems?
- You will find it easier to submit your interlibrary loan requests. With the Interlibrary Loan Request System, you enter your name, address, and other personal information into the system only once, at the time of your first request.
- Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
- You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
- Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request.
Are there any disadvantages to the electronic system?
Some people might find it troublesome to have to log into the Interlibrary Loan Request System using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.
Why do I need a username and password to use the Interlibrary Loan Request System?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your passwords are not stored in the interlibrary loan system and are not known to interlibrary loan staff.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
What if I forget my password?
Please contact the Interlibrary Loan Office at firstname.lastname@example.org. We can then reset your password allowing you access to the Interlibrary Loan Request System. Please change your password once you logon to the Interlibrary Loan Request System.
What Web browser should I use?
You need a Web browser that can handle forms, tables, and frames. We recommend using Internet Explorer 6.0 , Netscape 6.2 or comparable Internet browsers for Windows users. Macintosh computers are not readily available for staff testing, but we have found that Mozilla 1.5b and Internet Explorer 5.2 for the Macintosh work well with the Interlibrary Loan Request System.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
- Access the Interlibrary Loan Request System only from your personal computer or an otherwise secure workstation.
- Access the Interlibrary Loan Request System from the public workstation in the Interlibrary Loan office during normal business hours. This computer is monitored by the Interlibrary Loan staff.
- When using a public access workstation: Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using. You can also select the "Exit ILL System" button from the main Interlibrary Loan Request System menu, which will end your web session and clear out the cookie used to identify you in the web browser.
Why don't I see all my older requests when I look at my request history?
Requests available in the Interlibrary Loan Request System database date from January of 2004. Requests made prior to that date are archived in the Interlibrary Loan Department and the staff can assist you by sending an e-mail to email@example.com. From time to time, we will need to purge older records from our Interlibrary Loan Request System. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
Why does my browser say that you're sending a cookie? What's in it?
The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine.
Your questions will help us enrich this FAQ. Please let us know how we can help.