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The University of Chicago
Library
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LibQUAL+TM
Survey
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| LibQUAL+ TM at the D'Angelo Law
Library |
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What is the LibQual+ survey and how has it been used in
libraries? |
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LibQUAL+ is a respected and well-tested survey instrument from
the Association of Research Libraries. LibQUAL+ was based on a
popular instrument called SERVQUAL, which is used to measure
customer service data in businesses. Over 400 libraries have
participated in LibQUAL+ since its creation and the University of
Chicago Library is a participant this year. |
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Why did the D'Angelo Law Library conduct a separate
survey from the University of Chicago Library? |
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A consortium of 22 academic law libraries participated in
LibQual+ in 2004, which provided a wonderful opportunity for the
D'Angelo Law Library to conduct a cross-comparison with peer
institutions. Participating institutions are allowed to compare
their results and view some summary data reports. |
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Who was surveyed? |
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The D'Angelo Law Library surveyed the entire Law School
community, approximately 800-900 Library users. Each law student,
professor and staff member will received email invitations to
complete the survey. |
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What was time period for the survey? |
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The D'Angelo Law Library ran its survey from April 12 through
May 3, 200 (the same period of time as the University of Chicago
Library's survey). |
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Were members of the Law School community also asked to
participate in the University of Chicago Library
survey? |
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No. Students, faculty and staff of the Law School were not be
included in the random sample selected for the Library-wide
survey. |
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How was the D'Angelo Law Library survey
publicized? |
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Advertisements were posted in the D'Angelo Law Library and on
bulletin boards in the Law School during the weeks immediately
prior to the survey. The D'Angelo Law Library also had information
tables in the Green Lounge prior to and during the survey period.
An announcement about the survey also appeared in the rotating news
box on the Library's home page, linking to an informational Web
page . |
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Were there incentives for filling out the
survey? |
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Award certificates for local businesses, valued at about
$25.00, were given to a randomly selected number of
participants. |
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If the survey was anonymous, how did participants
become eligible for incentives? |
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The survey was anonymous. Survey participants had the option of
giving an email address in order to be eligible for incentives.
Email addresses were separated from the survey responses and a
randomly drawn list was provided to to the Library. Email addresses
are not associated with the results provided to participating
institutions. |
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| For more information, contact lawsurvey@lib.uchicago.edu. |
