1. Who the hell designed this annoying survery?! Minumum service
level, perceived service performance, etc? Could you make it any
more redundant and time consuming? And while you're at it, maybe
stop asking dumb questions about whether the library spaces inspire
learning (WTF?! are you serious--this a libary goal?) and ask how
many grad students find it inane and inconvenient that you have a
policy requiring us to physically take our books in to renew them
after 3 quarters, especially when your circulation staffcan't
handle simple requests like check this back in and then let me
check it out so I don't have to lug it hear again next
quarter.
2. I don't know how much you paid someone to write this survey, but
you could probably fire your consultant b/c it was the most boring
survey I've ever taken and I'm quite sure most people will just
start filing in the dots.
3. This questionare seems incredibly. It's hard to imagine that
respondents self designations of Minimum Level and Desired Level of
service could at all calibrate into some kind of meaningful
statistic.
4. The survey wouldn't let me skip the
non-electronic-resource-related questions, so please take those
answers with a grain of salt.
5. This is a strange survey... it seems to ask the same questions
over and over. Why are there 5 separate questions about practically
identical aspects of the employees' performance - is there that
much of a difference between 'willingness to help' and 'readiness
to answer questions'? I wish there were more questions about the
library itself as a place, because it seems to be constantly
getting hotter, noisier, and having more and more sections of books
hidden in some transitional storage area... the employees are all
great but that matters less than whether it's a habitable place to
study in my opinion
6. all those questions about employee attitude) I don't need a
librarian fawning over me, a business-like demeanor is just fine.
They don't have to anticipate my every desire, just answer the
questions I ask them.
7. This 1-9 scale format was kind of difficult to use. I couldn't
decide what number I wanted to put down. There were some things
that didn't matter to me in any particular way, but didn't qualify
as not applicable. The phrasing of the statements was also rather
ambiguous. What are information skills? What exactly are printed
library materials--things that I printed at the library, or printed
materials pertaining to the library itself in some way?
8. Also, this survey is really hard to understand.
9. Also, this survey was a little too complicated and
repetitive.
10. Why were so many of the above questions completely
redundant?
11. (By the way, the nature of the three columns for the majority
of these questions makes the experience of filling this out
laborious and somewhat of a nuisance. I found myself wishing to
speed through instead of focusing on the questions and really
trying to make sure that all my answers best represented my
feelings. Questions that do not require so much individual
consideration would yield more accurate responses, I believe. Good
luck.)
12. regarding this survey -- the format is very confusing
13. This survey was complicated and confusing.
14. I find this survey quite strange. I do not think I fully under
stand the Minimum/Desired service level selections. In fact, I find
it bizarre that such a question would even be asked. I expect the
highest quality of service from the library system at one of the
finest academic institutions in the world. There is no excuse for
my minimal expectation or my desired expectation to be anything
less than the best possible service that can be provided. Given
this, I have checked every Minimu/Desired option as 9. I can't see
myself saying, Yeah, I'd accept shoddy electronic resources. Or,
Mediocre study conditons are fine with me. Perhaps I have
misunderstood the purpose of these criteria, but, I'm a fairly
bright guy and they just don't make sense to me in reagrds to
helping the library system evaluate how well it is servicing the
University community.
15. I didn't want to answer all the repeated questions (ie, the
ones that were just re-wordigns of earlier questions...) - so I
just put N/A
16. the first part of the survey is very confusing
17. In terms of the actual survey, it was weird to have the
question minimum service level.
18. This survey is way too long.
19. This survey was very poorly designed.
20. I'm concerned that this survey design will yield very poor
quality information, especially in the beginning section, which is
far too intensive. Additionally, forcing users to complete every
item will likely drive submissions down. Is it really so important
to have complete surveys that you're unwilling to accept incomplete
ones? Oh, and this survey took me *much longer than 10 minutes to
complete.
21. This survey is totally written in library-speak. I've worked at
a library so I understand what you're aiming for with some of the
questions, but I was still unsure on a couple of them - I can't
imagine being a beginning undergrad and filling this out.
22. This survey is confusing, and not user friendly. The minimum
levels of service questions really don t tell you anything. There
are no other libraries that patrons of UofC can use as easily. The
minimum level of service has to be what ever service you give you
have no competition. The layout also makes the survey appear
burdensome, witch will lower response rate and makes the data you
do collect suspect. Many times people who fill out confusing
surveys aren t answering the questions you are asking, and may even
neglect to read the question fully because of the layout. The best
bet with a survey like this is to do a pretest of your survey
instrument with people who were not involved in the creation of the
survey. Ask for comments or observe the non-response levels for
each question, then modify accordingly. In addition you should
never require respondents to anwser all questions, people will opt
to not participate if they must go through all of your options.
Please see the UofC Survey Lab, part of the Social Sciences
division, for survey design help.
23. This survey is too long! Many questions are duplicated.
24. I find this survey to complicated and poorly thought out
25. The above question #43 does not have a professional degree
option under the Graduate heading. Pursuing a JD or MD is not the
same as a masters or doctoral degree.
26. This survey is not going to help you. It asks different
iterations of the same question multiple times and tries to apply a
number scale to things that cannot be quantified. Try Again!
27. A comment about the survey itself. Some of the questions--29
and 30, but there may be others--refer to the testee's academic
discipline. I am a nonacademic employee, but my survey was returned
to me unaccepted because I didn't answer those questions the first
time. Maybe there should be either an N/A option for all the
questions or some way for your computer to take the answer to 43
into account.
28. This survey was too overwhelming for me, but hopefully the
demographic information will help.
29. This survey was complicated, had many duplicate questions, and
was difficult to take. I recommend simplifying it for your users in
the future.
30. also, there is no way this survey took less than 10 minutes, if
you actually think about the questions you are answering, just
fyi
31. Also, in this survey, I have difficulty understanding the
difference between what's acceptable versus what I want.
Considering the standards of scholarship at UofC, and the
reputation of the institution, I'd expect only the best level of
service to be acceptable, and in any case, it only seems rational
to 'want' the very best service that's possible, unless of course,
the question is really asking what level of service I want 'for a
given cost.'
32. This survey was much too complicated to derive the information
you were seeking. It could've been much simpler and thus made the
quality of information higher.
33. Why is this questionnaire gendered??? You do not even leave the
possibility of leaving it blank.
34. the design on this survey is terrible -from the scaling (you
don't get any more info from a 9-pt scale then a 5-pt) to the
question wording to the layout.
35. Also, in terms of school sponsored surveys, this one is a new
low. Most students will go into system shock before ever filling
out all of those damn bubbles.
36. Quesions 25-38 should have had a N/A response
possibility.
37. This survey was difficult to understand and interpret.
38. This is a very long survey, too many bubbles.
39. The questions in the survey were so vague that I barely knew
how to answer them, nor were they of much interest, so I don't
think my answers mean anything beyond uninformed guesses. And the
extraordinary range of nine choices for each seems to me to be
meaningless false precision. Perhaps you should just ignore my
answers.
40. This questionnaire is a little weird.I did not really want to
spend the time to make sense out of it so I did my best with the
allocated amount of time.
41. I stopped filling out this survey half way through because the
questions don't make sense. I honestly don't know what you're
asking. What is a service level regarding The printed library
materials I need for my work? etc
42. shorter survey please; it asks the same querstions several
times each.
43. I was ready to fill this out but asking people to fill
something out that is this big is too much. For every question
asking people minimum, actual, and perceived service levels??????
Also, aren't 7 point scales generally regarded as more
statistically reliable? This survey design is not great--I filled
in 1s where it made me but you should throw out that data. The only
thing I want to let you know is that when you make a survey this
big it reduces the response rate.
44. It is difficult for me to answer some of these questions
because I am not a student, but a staff member, and am currently
not taking classes.
45. This survey is very poorly designed.The N/A option shouldn't
clear all other columns. There are times when the minimum question
makes no sense. In addition, the survey is very repetitive.
Respondents should also be able to submit the survey without
answering every question.
46. The first part of this survey is quite stupid. Who would not
desire the stated services to be at a maximum. And every other
question was about cheerful and knowledgeable librarians. Of course
the minimum would be surly and dull librarians. And the the desired
level? Well, those that worked at Alexandria.
47. The first 2/3's of the survey is difficult to grasp, monotonous
to finish.
48. This survey is insane. While I understand the desire to get
information as complete as possible, just looking at the initial
set of questions leads me not to take part.
49. I gather these questions are important to someone - though,
especially given the generally high level of professional services
provided, I would think collections (and not service) would be of
primary concern.
50. This is a stupid survey. It requires too much thinking to be
worth completing.
51. Why would anyone's desired level of service be less than high
in any area?
52. I do hope that no one says that anything less than the highest
performance on these points is acceptable--this survey didn't make
a lot of sense in that respect.
53. When it comes to...A survey that doesn't ask the same question
4 times;My minimum service level is: 4;My desired service level is:
9;Perceived service performance is: 1
54. I am a new employee and have not used the library resources
much. So, my answers to the questions are not accurate and
reliable. It is just based on what I see and feel, not a personal
experience. Thanks.
55. I started doing this survey. But the design of this survey is
awful.
56. this survey is tediously stupid... cant waste any more time on
it... I do a lot of evaluation and analysis and find the design
here truly lame -- sorry!
57. One look at this kind of survey, vague statements with dozens
of choices for each, is enough to discourage anyone from taking the
time to figure out answers. If you want to learn what libray users
want, ask them what they want, and do not waste time compiling
worthless statistics.
58. I find this survey totally unintelligable
59. You certainly DO need help....this survey is so terrifying that
I am not even going to attempt to complete it. Go get professional
survey design assisitance, please!
60. please do not repeatedly email requests for your surveys. If I
was uninterested to begin with, it goes downhill from there, and if
then break under the harangue and complete it, it will certainly be
with bad attitude.
61. a) This is a terrible survey: redundant, smarmy,
imprecise.
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1. But, I appreciate the library making this effort.
2. Good to know you are using LibQual.
3. Thank you for asking our opinion.
4. Thanks for asking.
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