Interlibrary Loan Borrowing Processing Assistant

Requisition Number: JR22931
Grade and Classification: C-8 / Library Assistant II
Division / Dept. / Unit: Library C & A/Access Services/ Document Delivery /ILL Borrowing
Reports to: Head, Interlibrary Loan Borrowing
Work Schedule: 37.5 hours per week

Job Information​

Job Summary:

Under the supervision of the Head of Interlibrary Loan Borrowing, transmits outgoing interlibrary loan requests via ILLiad, OCLC WorldShare ILL, Relais, and DOCLINE. Performs duties of Library Assistant and Library Clerk positions. Performs work in accordance with Library standards and procedures.Interacts directly with international libraries and requests hard-to-find materials via ALA email and international webforms.


  • Processes client requests using ILLiad, ReShare, and Folio systems by verifying citations in many languages using a wide variety of sources, searching online catalogs and databases for materials held in our collections and sending requests to lending libraries via ILLiad.
  • Interacts directly with international libraries and requests hard-to-find materials via ALA email and international webforms.
  • Processes incoming and returning books, micro-formats, media, and other loans and posts scanned documents to clients’ ILLiad accounts.
  • Shares departmental customer service duties with Processing Assistant counterpart, including assisting clients with the placing of Interlibrary Loan requests and answering policy and procedure questions.
  • Oversees student staff and work: introduce new employees to Library policies, procedures, programs, and equipment and Directs and trains student employees in a range of library tasks, including the proper processing of borrowed materials for client use.
  • Performs database maintenance by correcting errors in interlibrary loan records, and manually updating interlibrary loan records as necessary.
  • Assist in documenting procedures and recommending changes in procedures and processes as necessary, participates in training sessions related to job duties as needed and assisting with ILL Shipping duties as needed.
  • Other duties as assigned.


  • Demonstrated strong organizational skills and attention to detail and accuracy required.
  • Demonstrated ability to work independently to effectively plan, prioritize, and complete work in a timely manner and to meet established departmental deadlines required.
  • Demonstrated ability to communicate clearly and concisely verbally and in writing, with excellent accuracy and attention to detail in written communications, required.
  • Demonstrated critical thinking and analytical skills required and ability to perform independent problem-solving and decision-making.
  • Ability to manage duties with flexibility and adaptability as office procedures, processes, and technology change required.

Additional Requirements​​

Education, Experience, and Certifications:


  • High School Diploma or equivalent required.
  • Bachelor’s Degree preferred.


  • Related library experience, or an equivalent combination of position-related education and experience, required.
  • Previous patron service experience in a high-volume library or related setting required.
  • Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, preferred.

Technical Skills and Knowledge:

  • Working knowledge of library procedures preferred.
  • Work experience and demonstrated strong proficiency in Microsoft Office products, including Word and Excel, required.
  • Strong keyboard skills required.
  • Knowledge of standard reference sources preferred.
  • Previous work experience with ILL software highly preferred.
  • Reading knowledge of at least one (1) non-English language highly preferred.

Working Conditions and Physical Requirements:

  • Ability to carry or lift loads up to 30 lbs., push and pull loaded book trucks.
  • Ability to use computers extensively for (4) hours or more.
  • Ability to make repetitive wrist, hand, and/or finger movements

Pay Range: $18.02 - $21.03

Required Documents:

  • Resume
  • References (3)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply

To apply for this position, external candidates must submit their profile and any other required materials through Internal candidates must apply by logging into Workday using their CNet ID and password; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG. Resumes sent via mail, fax, or email will not be considered. For more information, please see

Posting Statement:​​

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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Phone: 773-702-8750

Office Hours: 8:30 a.m. - 5:00 p.m. Monday-Friday

Room 210
The Joseph Regenstein Library
1100 East 57th Street
Chicago IL,  60637