Head of Reserves and Rapid Scanning

Requisition Number: JR23000
Division / Dept. / Unit: Library C & A - Access Serv - Document Delivery Admin
Reports to: Document Delivery Services Librarian
Work Schedule: 37.5 hours per week

Job Summary

Under the direction of the Document Delivery Services Librarian, the Head of Reserves and Rapid Scanning is responsible for planning and supervising course reserve and rapid scanning operations at the Joseph Regenstein Library, which includes management of print and electronic course reserves at Regenstein Library, management of the Scan and Deliver service, and oversight over the processing of ILL Lending scan requests. Responsible for explaining, interpreting, and publicizing reserve and Scan and Deliver services to faculty and students. Oversees activities relating to copyright clearance for electronic reserves and other materials. Provides and promotes excellent customer service to Library patrons across all areas of responsibility.

Responsibilities

Supervises, including hiring, training, and scheduling, up to 5.0 clerical union clerical reserves staff and up to 2 FTE student assistants and ensures a departmental climate that offers Library clients efficient, accurate, and courteous service and cultivates a diverse and inclusive work environment.
Oversees, distributes, and monitors work of staff and ensures routine tasks are completed in a timely manner, including scanning materials in response to reserves, Scan and Deliver, or Interlibrary Loan requests and making physical items available on reserve.
Oversees staff in their daily use of various work-related systems as they relate to the unit, including Ares, ILLiad, and FOLIO and provides initial troubleshooting of problems, and reports issues to appropriate staff.
Oversees staff responses to patron inquiries, reserves, and Scan and Deliver requests and related issues, including copyright laws and guidelines. Explains and interprets reserves and Scan and Deliver policies to patrons. Resolves difficult problems or refers them to other staff as appropriate.
Oversees compliance with copyright laws and guidelines, and under the direction of the Document Delivery Services Librarian, works to shape reserves and rapid scanning policies and ensure consistent practices and policies across the Library.
Works with the Document Delivery Librarian, Library systems staff, and others as appropriate to evaluate, choose, implement, configure, and test systems related to reserves, Scan and Deliver, and rapid scanning.
Works collaboratively with other Library and University units, in particular with Regenstein Circulation, Collection Management, Mansueto Circulation, Reference, and Preservation to ensure superior service to library patrons.
Compiles regular and special statistical reports; reviews operations and makes recommendations for improvements in service to patrons and working conditions for staff; estimates needs in terms of staff, equipment, etc., and provides justification. Conducts special studies as required; sets up and exercises quality and quantity controls for the section.
In consultation with the Document Delivery Services Librarian, analyzes use data to identify trends and to make recommendations for improvements in service, staffing levels, and service hours.
Maintains guidelines, policies, and procedures for the unit. Manages unit communications, which includes the unit's web site.
Evaluates services and the effectiveness of policies and makes recommendations for service improvement.
Performs other related work as needed.

Qualifications

Minimum Qualifications
Education:

Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

Bachelor’s degree or other advanced degree.

Experience:

Working knowledge of library procedures.
Supervisory experience in a library setting.
Experience in a higher education environment.

Technical Skills or Knowledge:

Knowledge of workstation applications, including Microsoft Office, email and internet.
Ability to learn a range of position-related software applications.
Experience with, or ability to learn, a range of position-related software applications, including but not limited to Ares, Canvas, and FOLIO.

Preferred Competencies

Excellent critical thinking and problem-solving skills (utilizing appropriate resources to resolve issues).
Strong customer service skills.
Ability to build high performing team and drive team member engagement.
Ability to communicate effectively and with influence, both in writing and orally.
Ability to utilize emotional intelligence to interact with users and staff professionally, respectfully, and empathetically.
Ability to supervise and manage team members.
Ability to coordinate the work of others.
Ability to exercise sound judgment.
Attention to detail, accuracy, and organizational skills.

Working Conditions

Ability to bend, crouch, or stoop.
Ability to carry or lift loads up to 49 lbs.
Ability to sit for 4 hours or more.
Ability to use computers extensively for 4 hours or more.
Ability to visually focus on print material and computer screens for long periods of time.

Application Documents

Resume (required)
References (3) (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply

To apply for this position, external candidates must submit an application and any other required materials through https://uchicago.wd5.myworkdayjobs.com/External/job/Chicago-IL/Head-of-Reserves-and-Rapid-Scanning_JR23000. Internal candidates must apply by logging into Workday and selecting the Career worklet; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG. Resumes sent via mail, fax, or email will not be considered. For more information, please see https://www.uchicago.edu/jobs/.

Posting Statement:

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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