Substitute Entry/Exit Control Attendant
The University of Chicago Library
Requisition Number: 093654
Departmental Title: Substitute Exit/Entry Control Attendant
Department: User Services/Entrance Control
Work Schedule: varies; subs only report to work when covering shifts for regular staff; maximum of 19.5 hours per week
This position is part-time and not eligible for benefits.
Under the direction of the Privileges/Entry Control Supervisor and closely following departmental guidelines and procedure, the Library Clerk I/Entrance and Exit Attendant is responsible for all facets of entry control for the Library. Visually checks identification for valid entrance of all patrons/visitors without mag striped entry cards, directing patrons without valid entry passes to the Identification & Privileges Office, and/or assisting them as appropriate. Remains alert and vigilant for safety of library materials. Ensures that users are welcomed and assisted in finding the needed staff member, department or meeting place. Answers inquiries and gives general directions relating to the library and to the University community.
25% Customer Service
- Ensures that users are welcomed and assisted in finding the needed staff member, department or meeting place.
- Assists readers who are having difficulties using their Entry-Exit access cards at the turnstiles.
- Answers basic inquiries and gives general directions relating to the library and to the University community.
- Uses the University's and Library's home pages, as well as written information from a variety of sources, to provide campus wide and library information to patrons seeking information and directions. Is knowledgeable and informed about ongoing library events -- including library functions, training sessions and meetings. Monitors a daily calendar of library events online.
50 % Security and Policy Enforcement
- Visually checks identification for valid entrance of all patrons/visitors without Entry-Exit access cards.
- Monitors Entry-Exit control system to determine whether a patron has valid access and explains problems to patron as necessary.
- Creates day passes for University users that do not have their IDs or determines if patron is eligible to sign in to the Library.
- Remains alert and vigilant in order to ensure the security of library materials. When exit alarm sounds, ensures that all materials are properly checked out before the user is given permission to exit by checking the contents of book bags, back packs, etc. for books not properly checked out.
- Prohibits patrons from bringing open beverages and food into the library.
- Directs patrons without valid Entry-Exit passes to the Identification & Privileges Office, and/or assists them as appropriate when that Office is closed.
- Reports problems regarding Entry-Exit/exit to Supervisor, contracted security personnel, and/or University Police as appropriate.
- Maintains a daily log of shift activity that is emailed to other Entry-Exit Control attendants, Supervisors, and Library Administrators.
- Ensures that lobby and Entry-Exit-control desk area are neat and organized before the building opens and throughout the shift.
- Reports maintenance issues to Building Services staff as appropriate.
- Monitors manual sign-in logs for expected visitors/appointments, overnight custodial crew, and unregistered visitors for accuracy and reports issues to Privileges/Entry-Exit Control supervisor.
- Maintains organization of the logs and files completed logs on a monthly basis.
- Responds to internal phone and email messages regarding expected visitors, incorporating the log of such visitors into the daily calendar of events.
- Troubleshoots (e.g. reboots) the entry control system if the system appears to "freeze" and/or "goes down".
- Uses Library circulation system to check in items from IT Services TECHB@R that users return after Circulation has closed.
- Reports the return of items to TECHB@R via email and secures items until IT Services staff retrieve them.
- Handles IDs, wallets, and other found property that's turned in at the Entry-Exit/exit control according to Library policies.
- Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications.
- Demonstrated orientation to detail, with ability to sustain attention to detail required.
- General computer and typing skills, including e-mail and Internet required.
- Significant customer service experience handling public contacts with patience, courtesy, firmness, and diplomacy within a busy and fast-paced retail, library or similar environment required.
- Able to explain and to uphold library policy consistently and courteously but in a firm manner required.
- Ability to articulate policies to users, to enforce these policies, to make appropriate exceptions when allowed, and to refer problems to a supervisor when necessary required.
- Ability to evaluate and assess problems and issues with skill and diplomacy required.
- Ability to give and to follow both oral and written instructions required.
- Reliability, punctuality and the ability to work independently required.
- Ability to maintain a regular schedule; ability to adapt to flexible scheduling may also be required.
- Ability to perform multiple tasks accurately and simultaneously required.
- Ability to respond quickly to potentially volatile security situations required.
- Working knowledge of the University of Chicago community preferred.
- May be required to stand for intermittent periods of time.
- Viewing computer monitor for extended periods of time required.
- Use of computer keyboard and mouse required.
The University of Chicago is an Affirmative Action/Equal Opportunity Employer.
To apply for this position, submit a profile and resume to
Resumes sent via mail, fax or email will not be considered.
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