Substitute Entry/Exit Control Attendant

The University of Chicago Library

Requisition Number: 091751
Departmental Title: Substitute Exit/Entry Control Attendant
Department: User Services/Entrance Control
Classification: C5
Work Schedule: varies; subs only report to work when covering shifts for regular staff; maximum of 19.5 hours per week

This position is part-time and not eligible for benefits.

GENERAL SUMMARY:

Under the direction of the Privileges/Entry Control Supervisor and closely following departmental guidelines and procedure, the Library Clerk I/Entrance and Exit Attendant is responsible for all facets of entry control for the Library. Visually checks identification for valid entrance of all patrons/visitors without mag striped entry cards, directing patrons without valid entry passes to the Identification & Privileges Office, and/or assisting them as appropriate. Remains alert and vigilant for safety of library materials. Ensures that users are welcomed and assisted in finding the needed staff member, department or meeting place. Answers inquiries and gives general directions relating to the library and to the University community.

ESSENTIAL FUNCTIONS:

30% Visually checks identification for valid entrance of all patrons/visitors without entry access cards, directing patrons without valid entry passes to the Identification & Privileges Office, and/or assisting them as appropriate when that Office is closed. Assists readers who are having difficulties using their entry access cards at the turnstiles. Monitors entry control system to determine whether a patron has valid access and explains problems to patron as necessary. Creates day passes for University users that do not have their IDs or determines if patron is eligible to sign in to the Library.

25% Remains alert and vigilant in order to ensure the security of library materials. When exit alarm sounds, ensures that all materials are properly checked out before the user is given permission to exit by checking the contents of book bags, back packs, etc. for books not properly checked out.

10% Maintains a daily log of shift activity that is emailed to other Entry Control attendants, Supervisors, and Library Administrators. Reports problems regarding entry/exit to Supervisor, Building Services staff, contracted security personnel, and/or University Police as appropriate.

10% Ensures that users are welcomed and assisted in finding the needed staff member, department or meeting place. Answers basic inquiries and gives general directions relating to the library and to the University community. Uses the University's and Library's home pages, as well as written-information, to provide campus wide and library information to patrons seeking information and directions.

5% Responds to phone and email messages regarding expected visitors, incorporating the log of such visitors into the daily calendar of events.

5% Prohibits patrons from bringing open beverages and food into the library.

5% Troubleshoots (e.g. reboots) the entry control system if the system appears to "freeze" and/or "goes down".

5% Is knowledgeable and informed about ongoing library events -- including library functions, training sessions and meetings. Maintains a daily calendar of library events online.

5% Uses Library circulation system to check in items from IT Services TECHB@R that users return after Circulation has closed. Reports the return of items to TECHB@R via email and secures items in safe until IT Services staff retrieve them.  

QUALIFICATIONS:

Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications; significant customer service experience in handling public contacts with patience, courtesy, firmness and diplomacy within a fast-paced environment required; ability to use or learn standard software packages, library systems, email and Intranet required; ability to explain and uphold library policy consistently and courteously but in a firm manner required; ability to evaluate and assess problems and issues with skill and diplomacy and respond quickly to potentially volatile security situations required; reliability, punctuality and the ability to work independently required; ability to work non-traditional hours, as-needed, and adapt to flexible scheduling required; attention to detail and the ability to perform multiple tasks accurately and simultaneously required; working knowledge of the University of Chicago community preferred.  

MENTAL DEMANDS:

Ability to evaluate and assess problems and issues with skill and diplomacy required.

PHYSICAL DEMANDS:

May be required to stand for intermittent periods of time.

The University of Chicago is an Affirmative Action/Equal Opportunity Employer.

To apply for this position, submit a profile and resume to https://jobopportunities.uchicago.edu/

Resumes sent via mail, fax or email will not be considered.

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