LibQUAL+ at the D'Angelo Law Library

The University of Chicago Library
LibQUAL+TM Survey
LibQUAL+ TM at the D'Angelo Law Library
What is the LibQual+ survey and how has it been used in libraries?
  LibQUAL+ is a respected and well-tested survey instrument from the Association of Research Libraries. LibQUAL+ was based on a popular instrument called SERVQUAL, which is used to measure customer service data in businesses. Over 400 libraries have participated in LibQUAL+ since its creation and the University of Chicago Library is a participant this year.
Why did the D'Angelo Law Library conduct a separate survey from the University of Chicago Library?
  A consortium of 22 academic law libraries participated in LibQual+ in 2004, which provided a wonderful opportunity for the D'Angelo Law Library to conduct a cross-comparison with peer institutions. Participating institutions are allowed to compare their results and view some summary data reports.
Who was surveyed?
  The D'Angelo Law Library surveyed the entire Law School community, approximately 800-900 Library users. Each law student, professor and staff member will received email invitations to complete the survey.
What was time period for the survey?
  The D'Angelo Law Library ran its survey from April 12 through May 3, 200 (the same period of time as the University of Chicago Library's survey).
Were members of the Law School community also asked to participate in the University of Chicago Library survey?
  No. Students, faculty and staff of the Law School were not be included in the random sample selected for the Library-wide survey.
How was the D'Angelo Law Library survey publicized?
  Advertisements were posted in the D'Angelo Law Library and on bulletin boards in the Law School during the weeks immediately prior to the survey. The D'Angelo Law Library also had information tables in the Green Lounge prior to and during the survey period. An announcement about the survey also appeared in the rotating news box on the Library's home page, linking to an informational Web page .
Were there incentives for filling out the survey?
  Award certificates for local businesses, valued at about $25.00, were given to a randomly selected number of participants.
If the survey was anonymous, how did participants become eligible for incentives?
  The survey was anonymous. Survey participants had the option of giving an email address in order to be eligible for incentives. Email addresses were separated from the survey responses and a randomly drawn list was provided to to the Library. Email addresses are not associated with the results provided to participating institutions.
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