1. prior to this survey, i never really thought about library
services because i remain largely unaffected by them. they do not
seem to help my education
2. Although I have some high expectation from 'a library' based on
my experience from my previous school, but for UC library, I do not
have such high expectation because the UChicago library, by
planning, is not designed to serve all the students.
3. My chief problem with the U of C libraries is that they may be
fine for undergraduates, but offer inadequate study space and
materials for students writing their dissertations.
4. The automated / email response system is very slow.
5. Some of the pairs of headphones that one can check out at the
circulation desk at Regenstein are broken.
6. I also hate the fact that two books that I recently requested a
search for, were in the electronic catalog, but the library had not
yet received it....and no one knows when they will arrive...this is
misleading...
7. I am in a for-profit area of the University and, as far as I am
aware, the library provides no services that I can use to do my job
better.
8. It's been my general impression that if you can locate the
person or library resource that has the information you need, you
will get fantastic assistance/service/information, but it is not
always clear where a person should go to locate that
resource.
9. There is still a lot of stuff that needs to be fixed though. The
things that aren't doing so hot right now aren't really lovable
idiosyncrasies but constant inconveniences
10. The D'Angelo Law Library is extremely sub-par. I know it is
getting renovated so hopefully that will help, but I do not want
that to be an excuse to ignore survey responses about the Law
Library.
11. Overall, Regenstein has made dramatic improvements since 1993
(new computer system, signage, reconfiguring lobby with ID &
Privileges Office and circulation desk, much, more helpful and
friendly circulation, reference, and ILL staff, fixing heating
& air, automatically flushing toilets, on-line journals,
electronically transmitted articles), however, all of this was just
catching up to the 20th century.
12. There is a tendency for the library to be concerned with what
makes life easiest for librarians, rather than how the library
might actually realize the only credible reason for its existence:
as a research resource (with research understood broadly).
13. Frankly I find the services low here. Folks use computers, and
like to sit for hours. These are the important things that a
library provides .... but you don't.
14. I have not had any good experiences with the library this year,
even though I have to go there on almost a daily basis.
15. No (or very limited) services for disabled students (ergonomic
services such as book holders / reading stands / ergonomic
chairs)
16. it is hard to find people to answer questions about where a
book is located when i'm not standing at the front desk
17. Main suggestions: 1) public access to library resources, and 2)
participate in i-share with other university libraries in the
city.One complaint with the library is that, rather than
contributing to an open environment of access to information, it
feels closed off under lock and key. Special access must be granted
for entry and for access to various levels of electronic
information.On a similar note, it is unreasonable that the
university library does not participate in the i-share program with
the rest of the city's colleges. It's silly that I can't check out
a book from Loyola or DePaul libraries, and that students from
those universities can't check out books from the U of C. The
university libraries are incredible resources, and should be
working to make themselves accessible, not restricted.
18. making clearer who to ask about what kinds of question
19. Less effort should be spent on beautifying web pages and more
effort on the basics.
20. the library did not subscribe to particular e-journals, and I
received no response when inquired about how to subscribe;
21. the library needs to improve in two areas: 1) communicating to
users in the humanities which/when new acquisitions are made;
22. Ordering materials is sometimes unconscionably long, and I'm
not always confident that Acquisitions really understands what is
being ordered, especially in the case of rare or archival
materials.
23. One day when I checked out a couple of books from Regenstein, I
asked a gentleman in front desk to give me a bag for holding those
books, he said the bags are only for raining days. Today is not
raining, so I can't give you a bag. So, that day I just felt
frustrated, and had to hold those books by hands to get home.
24. I find difficulty in getting some assistance at Reg-B level
book stalks; I had to go all the way back to reserve desk for help.
Some times I could not move the shelves due to some tech
problems.
25. And when I request purchases, sometimes I get notification
about them, sometimes not. It's not consistent.
1. Since arriving at Chicago in 2005, I have been consistently
impressed and delighted by te service I've received at the
Regenstein (and Harper. Crerar, Eckhart, and Law when I've used
them). I've found staff to be unfailingly responsive and courteous;
any problems or requests I've had have been dealt with quickly and
efficiently (a considerable difference from my Yale library
experience).
2. The library gives great service -- I can't think of a time that
I asked for help and my need was not completely satisfied.
3. The library is perhaps the most important academic resource of
the university and deserves high priority.
4. From Interlibrary loans, to rare book collections, to reserves,
to periodical resources, and more, the library system has more
options and information resources than any student could even guess
at
5. Many students, especially undergraduates, remain unaware of many
great services that would make their research easier and enrich
their intellectul lives.
6. I am extremely graful for the service the library and its staff
provide.
7. In general, I find the library quite useful, a comforting
resource to have available.
8. Crerar library is a great resource on-campus to do research and
to study.
9. Overall the campus library system is in good working
order.
10. Library works great, though. I'm always happy, and every time
I've requested a paper the library doesn't have it has been found
:) So I appreciate it.
11. Overall I don't have too many problems with the services that
the library offers or the availability of materials
12. While in general, I find the resources and services provided by
the Regenstein library to be of high quality,
13. Although I use the Reg the most, Crerar is also meeting my
expecations and so is the Crerar USITE.
14. Other than the all-night study space move,I would rank the
overall quality of the library as 9.
15. The extent to which library services are available online are
helpful to me.
16. On the up side - I've almost always had very good response when
requesting new purchases; thanks for that!!
17. When one of the electronic journals subscriptions lapsed, my
email was replied to efficiently and the subscription was
reinstated in a reasonable time frame.
18. In general I find the library services to be very good - 90% of
all materials I am looking or are available through the UofC, and
the interlibrary loan system is very good. The service has always
been good;
19. Overall, library services are excellent and library staff are
polite and willing to help.
20. It's been my general impression that if you can locate the
person or library resource that has the information you need, you
will get fantastic assistance/service/information, but it is not
always clear where a person should go to locate that
resource.
21. Overall, Regenstein has made dramatic improvements since 1993
(new computer system, signage, reconfiguring lobby with ID &
Privileges Office and circulation desk, much, more helpful and
friendly circulation, reference, and ILL staff, fixing heating
& air, automatically flushing toilets, on-line journals,
electronically transmitted articles), however, all of this was just
catching up to the 20th century. (In 1993 my small, local Jesuit
college library was far more advanced, especially in terms of
technology, than the Regenstein.) The U of C libraries now need to
anticipate the needs of the 21st century and become a leading
institutions in every way.
22. As a non-academic staff member, my family finds the library to
be a great benefit. It is particularly hard to find foreign
language material anywhere but a university library! :) We use the
library for leisurely reading, and avoid the public library
whenever possible because of the poor availability and poor
service.
23. the library has been a godsend I have used Crerar and think of
it as a haven from the madness of the medical I have also taken my
students on a field trip to Regenstein from my purposes- its first
rate- thanks and keep up the good work!
24. Though I personally, rarely use the library as a place to
study, since my first year, I have become very comfortable making
use of the library's resources, especially at the Reg. I feel
confident searching for books, journals, and other material, either
in the bookstacks, on course reserve, or in the electronic
databases, and if ever I'm unsure, I have no hesitations in seeking
help from library staff. Thanks!
25. Online account management has made renewing my research books
extremely easy. The few times I've put through electronic requests
for missing titles, I received a timely response.
26. I cannot imagine NOT having access to a high quality library -
have been very pleased with the staff, ease and access to needed
materials.
27. The Reg helped me in finishing a master's degree that I had
started before working here. I was able to find everything I needed
for my thesis without having to travel all the way to the campus
where I had class. It is very easy to learn the systems and any
time I asked for help I was treated professionally. As an older
student and a bit of an outsider I felt welcomed. Our library
system is an excellent resource that should be used by more members
of the staff. That encouragement and invitation would be very nice
for staff members like me. I think some people see it as UofC
students only. I like being able to tell my students that I know
what they are talking about when they describe their experience
with the library or research. I hope this helps in your quest.
Thanks for everything!
28. In general I find that the academic resources I need are at the
libraries and if not, the library can help me obtain them.
29. In general I find the library services to be very good
30. The SSA library is consistently excellent - in staff, services,
support. The monthly notice of recent acquisitions is a terrific
resource for me. My responses to the questionnaire reflect my
experience with the entire library system; I frequently use Crerar,
Regenstein, and sometimes Law, in addition to SSA.
31. Overal, I am pretty satisfied with the services provided by
university libraries I often use, i.e, Reg and SSA
32. The service of buying books is vital for the renew of library
stock and usefullness. The service is already very good, but
improving is a good strategy for a healthy library health.
33. Thanks all the same for being the best library I've ever had
the privilege to use!!!
34. Although I sometimes cannot find a journal electronically, I am
satisfied, actually quite pleased, with the quality of our library
services.
35. My students convey how wonderful the College and Regenstein
Library serve as a place to study as well as supporting a rich
community which is invaluable to their studies
36. Thank you for the services provided to staff. It is very
important to continue to have this as a resource.
37. I think the library is a much better, more efficient, up to
date and friendly place than when I started as a student in 19897
At that time I found people rude and impatient and the transition
between paper and electronic catalog was confusing.
38. In general, I find the University's library services
satisfactory, especially ith regard to the completeness of coverage
in my field.
39. Otherwise, however, I think the libraries overall, especially
Harper and Crerar, are very wll structured, serviced, and
administered.
40. oVERALL THE LIBRARY GIVES EXCELLENT SERVICE
41. Everything is pretty good, I just wish there was a No Talking
rule in place, at least in the upper levels of the library.
42. I use the Regenstein, Harper, and Crerar libraries. I find all
three excellent under all respects.
43. The library for the most part is excellent.
44. the library is doing a great job.
45. Best library I've ever used.
46. Keep up the great work! I think things run very smoothly.
47. Pretty happy with service.
48. Thanks for providing great resources!
49. Generally, our libraries and staff are first rate.
50. I am very satisfied with the library.
51. Very pleased with the services. Thanks.
52. It's a wonderful library, no doubt about this.
53. The services per se are quite satisfactory.
54. Oeveral, it is a great library.
55. I love the library system at U Chicago;
56. Overall I think that you offer wonderful services;
57. I think you are wonderful
58. Good job!
59. Thanks for all your hard work.
60. In general I am very satisfied with the library
61. obviously, I think the libraries are very good.
62. They [SSA] also have this great board with new acquisitions
posted.
63. Thank you very much for this great library anyway.
64. On the whole, the libraries are great
65. Love you guys!
66. The time I did utilize the library it was very
informative.
67. First class!
68. The library is generally very good,
69. The library has been wonderful
70. Overall, I think the Library works very well.
71. The library system is terrific
72. Overall -- good!
73. But in general I think libraries are a great resource.
74. services are outstanding.
75. very helpful
76. it's great in most respects.
77. Thank you
78. Thanks and good luck!
79. I am pretty pleased with the library services over all.
80. In general the library is quite good
81. The library service is wonderful
82. Overall, the library is terrific.
83. Overall great job.
84. Love the Reg!
85. Keep up the great work
86. Library services are wonderful overall
87. The library is great
88. I love the SSA library
89. library has been doing a great job
90. Thanks for your service!
91. The library is great though!
92. Eckhart library is very good
93. Generally very pleased with the library and its services
94. There's a reason this is one of the top research libraries in
the U.S.
95. The library provides a good service.
96. On the whole I enjoy and am satisfied by the library
services
Return to TOC
© The University of Chicago Library
1100 East 57th Street Chicago Illinois 60637
Phone Numbers
